Losing track of time
If two or three sessions run together, set a timer and take a break after 20 minutes.
Responsible play in the tkgem App, set controls first.
Plan carefully: start with budget, time and breaks; the tkgem App becomes easier; Dhaka users set limits with bKash.
Download tkgem APK Install tkgem App
Enable responsible play sign.
Many start with small breaks, but when a 10-minute session becomes an hour, heed signals below in the tkgem App.
Over budget
Write today's limit first, then you won't go beyond it.
Using secretly.
Hide from family or friends; stop, being open eases pressure.
Mood changing quickly.
If frustration over losses rises, step away 15 minutes, drink water, then think.
Don't want to stop.
If you want to stop after one session, consider self-exclusion.
Verify yourself in tkgem App.
Ask yourself four quick questions; if the answer isn't repeated, a break is needed; this check takes 2 minutes.
Are today's limits already set?
If not, write time and spending limits now.
Continuing without a break?
If yes, close the screen and walk for 10 minutes.
Mood bad, still continuing?
Then stop the game; don’t decide under pressure.
Thinking about next time?
If that thought rushes, self-exclusion may be needed.
If problems arise, proceed in 3 steps.
Not complex; pause first, then reduce limits, and finally seek help. In Dhaka, bKash or Nagad users make first change in account settings.
1. Stop immediately
End the current session, then sit down with a cup of water.
2. Lower limits
Reduce daily time, notifications, and access; Rocket users can do this easily too.
3. Contact support
Clearly state your situation; if needed, please activate self-exclusion.
Resources for player safety.
Some things cannot be managed alone, so keep essential tools and notes in one place; this makes control in the tkgem App easier.
Timer settings
Set 20, 30 or 45 minute alerts to remind you to take breaks.
Self-exclusion controls
Take a temporary break of 1 day, 7 days, or longer, if needed.
Support messages
Describe the issue; clear messages get quick replies.
More information on this page. tkgem Contact See the page and learn account rules. Terms of Use Read
Safety check before tkgem Login
Before each login, check three things on your phone: screen time, notifications, and budget limit, then verify once carefully.
Confirm the APK name, then download tkgem; if in doubt, stop first and check again.
Start the tkgem LoginProceed to next step
Today do three tasks: set limits, note self-exclusion, and contact support if needed; this makes safe play on the tkgem App easier.
- Start session timer
- Set spending limits on bKash, Nagad or Rocket
- If problems grow, contact tkgem support.
Contact us for help
You do not have to handle this alone, whether in Dhaka or elsewhere; if questions arise, write; many of 69,216 reviews use safety settings.
tkgem Contact page