1. Gather the information
Account name, last login time, and which page had the issue; include screenshots if available
tkgem help: file a complaint, get a quick solution
tkgem Support page: file a complaint easily; provide account ID, time, and a brief description of the issue. If you have Dhaka, bKash, Nagad, or Rocket details, verification is faster.
Download APK See Help Policy
4 steps to file a complaint
2. Submit the
Message the listed support channels; use short, clear sentences for a faster reply
3. Get the ticket number
After submission you will receive a ticket number; this number is used for follow-ups
4. Track the resolution
Do not send multiple messages about the same complaint; you will see initial updates within 24 hours
Quick verification checklist
- Account ID is correct
- Time and screenshots match
- Dhaka or district information is clear
- bKash, Nagad, Rocket are mentioned
Avoid those
- Do not send incomplete messages
- Do not write multiple topics at once
- Do not mix in old screenshots
- Do not lose the ticket number
tkgem Contact channel and response time
Official support
Report complaints, account issues, and login difficulties in one place; in most cases the initial response comes within 24 hours
Dhaka users, mentioning bKash, Nagad, Rocket transactions, makes verification easier
Response time
Simple complaints get quick answers; for complex issues it may take a bit longer, but you can track updates with the ticket number
There is also a separate Help Center page with answers to common questions if needed tkgem About More Terms of Use See
What to do if the complaint isn't
First, follow up with the previous ticket number; add new information in the same message, and do not copy old details, so the team can understand the whole case quickly
If still no solution, seek external complaint channels; keeping the user's copy, screenshots, and timestamps makes it easier to decide later
Easy reference points
Written documents
Keep a copy of the message and screenshots
Account proof
Keep the username and ID matched
Location notes
Dhaka or other district information should be clear
Quick information about tkgem support
4.7 / 5
Average rating
69,216
Number of reviews
192K+
Active users
99.5%
Retention rate
Service has been running since 2018, with users in 18 countries and 428+ titles, so many people regularly use the in-app help and contact pages
User's common questions
After submitting the complaint and receiving a ticket number, I received a reply the next day; verification was easy when providing bKash details from Dhaka.
Rashed, Dhaka
Reading the policies from the tkgem Help Center helped clarify the question; providing more information and screenshots resulted in a faster answer
Sumaiya, Chattogram
On the same page, contact and APK link made the task easy; I use Rocket, so copying and sending the information is the most convenient
Mehedi, Sylhet
Open the tkgem Contact page, first describe the problem, then download the APK again tkgem App Launch, and if needed Live table View the page
What to write for a direct complaint
Short message format
Provide the account ID, describe the issue, and mention the last login time in one line; if you can convey the problem clearly, support will move quickly
What to add during a follow-up
Add the old ticket number, new screenshots, and a summary of the previous answer; this avoids repeating the same information
Where to go in the app
In the app menu Arcade section Or Games section Identify the issue area, then send the complaint accordingly.
If you provide correct information, tkgem Support will work quickly; use tkgem Contact and tkgem Help, then start again with the APK.
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